Having highly knowledgeable and experienced
employees on staff does not necessarily guarantee the ability of
an organization to design and deploy the best possible Information
Infrastructure solutions to clients.
Without a way to efficiently capture and
share individual employees knowledge and experience, it is
impossible to profit from the lessons learnt by each individual.
On many occasions the same mistakes are repeated, and similar challenges
By capturing individual knowledge and experience
in an accessible format, a company can amass a wealth of valuable
lessons, experiences, solutions and procedures. This collective
knowledge base can in turn be utilized to deliver better-designed,
more efficient solutions.
dataLogistics captures and manages information
in various ways some of these include:
Standards ensure a high level of consistency for tasks performed
by various members of a team. Standards also serve as a reference
point and benchmark for subsequent Quality Assurance steps.
dataLogistics constantly establishes, refines, and maintains a
large set of standards spanning all the product and service offerings
utilized to build solutions for our clients.
Through many years of collective experience, the most efficient
ways of designing, implementing, maintaining, and supporting the
various components of Information Infrastructure solutions are
established and documented in the form of procedures.
These procedures are followed to the smallest detail for every
step of a design, implementation, maintenance, or support task.
While following the procedures, they are constantly reviewed with
a critical eye for currency, relevance, and accuracy. Team members
are encouraged to constantly review, improve, and update procedures
based on personal experience, research, and review.
- White papers
Key to the ability to rapidly and efficiently identify and address
Infrastructure component failures and issues is the ability to
capture and share team members experiences when addressing
Employees are encouraged to aggressively
publish results of research, troubleshooting attempts, and personal
experience. This provides for a knowledge base that can be searched
for solutions or approaches relevant to the problem at hand.