Solutions we deliver can include one or more of an extensive list of technologies, products, and services. For each of these technologies, products, and services we will, at a minimum, work with you through the following assessment, education, and selection steps:

  1. Identify and define your requirements.
  2. Explore and explain the various options available to you.
  3. Explore and explain the differences, advantages, and disadvantages of each option.
  4. Select the relevant options.

The following is a list of the various products and services we can provide you with. For each, a short description of the product or service, as well as our services associated with each is listed:

 

Voice and Data Service Implementation

When the need arises to implement or revise voice and data (Internet access or private networking) services, you are confronted by a multitude of service offerings, technologies, and vendors. We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Represent you with the selected Telecommunication Provider (vendor) by preparing a detailed order, and managing the order process itself.
  3. Should you be upgrading or replacing existing service, we will devise a strategy to ensure a transition with the minimum impact on your daily operations.
  4. Drive the order through the vendor’s various stages, and work to assure timely, accurate delivery.
  5. Once installed, verify the correct functionality of the service.
  6. Should you experience service availability issues at any stage after installation, we can again represent you with the vendor, open the necessary trouble tickets, and work with the vendor’s technicians to ensure timely problem resolution.

 

Voice and Data Wiring

It is critical that the wiring for both your voice and data infrastructure is properly designed, that it provides for future growth, and that it provides the necessary flexibility to accommodate rapidly evolving technologies.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Based on your requirements, perform a detailed design of your proposed wiring infrastructure.
  3. Represent you with the selected Wiring Company (vendor) by briefing the vendor on the proposed design, preparing a detailed order, and managing the order process itself.
  4. Drive the order through the vendor’s various stages, and work to assure timely, accurate delivery.
  5. Once installed, verify the correct implementation of the wiring.
  6. Should you experience service availability issues at any stage after installation, we can again represent you with the vendor, open the necessary trouble tickets, and work with the vendor’s technicians to ensure timely problem resolution.

 

Server / Telecommunications Room Design

Rarely performed, and highly underrated, Server / Telecommunications Room allocation and design is one of the key components of a sound Information Infrastructure.

Space has to be set aside to ensure a central location for the core Information Infrastructure as well as limited physical access to this valuable resource.

A multitude of details have to be addressed that include location, size, access control, electrical circuits, grounding, and air conditioning.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Based on your requirements, perform a detailed design of your proposed Server / Telecommunications Room.
  3. Represent you with the selected Architect, Builder, Electrical Contractor, Air Conditioning Contractor, as well as with other relevant vendors. We can brief the vendors on the proposed design, prepare detailed orders, and manage the order process itself.
  4. Drive the order through the vendors’ various stages, coordinate the various vendors, and work to assure timely, accurate delivery.
  5. Once completed, verify the correct implementation of the various components.
  6. Should you experience service availability issues at any stage after installation, we can again represent you with the vendors, open the necessary trouble tickets, and work with the vendors’ technicians to ensure timely problem resolution.

 

Local and Wide-Area Networking

It is important that your Local and Wide-Area networks are properly designed, provide for future growth, and that they provide the necessary flexibility to accommodate rapidly evolving technologies.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Based on your requirements, perform a detailed design of your proposed networks.
  3. Plan the implementation process.
  4. Supply, configure, and deploy the network components.
  5. Once deployed, verify the correct implementation of the networks.
  6. Provide you with ongoing monitoring, maintenance, and support services.

 

Phone Systems

The prevailing perception regarding phone systems is that they are based on stagnant technologies. Nothing can be further from the truth. Phone system technology is evolving at a rapid pace, and many options and features are available.

The way in which we do business is also changing rapidly, and a new breed of phone systems are emerging that make rich and powerful functionality available to office-based, mobile, and home-office users. Multi-location implementations can also utilize technologies that allow for effective least-cost routing, and that integrate multiple sites into a cohesive solution.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Based on your requirements, perform a detailed design of your proposed phone system(s).
  3. Plan the implementation process.
  4. Should a migration from a legacy phone system be required, plan a transition process that will ensure the minimum impact on your daily operations.
  5. Supply, configure, and deploy the phone system(s).
  6. Once deployed, verify the correct implementation of the phone system(s).
  7. Provide you with ongoing monitoring, maintenance, and support services.

 

Messaging (e-mail) Systems

e-mail messaging is one of the key forms of business communications in use today. Because of the business-critical nature of e-mail, hosting your own internal e-mail server is a very viable option.

Modern e-mail systems provide a multitude of additional features including e-mail distribution, group and resource scheduling, contact management, information sharing, and document management.

The ability to group multiple physical locations’ e-mail servers into a cohesive messaging environment is also available for larger installations.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Based on your requirements, perform a detailed design of your proposed messaging system(s).
  3. Plan the implementation process.
  4. Should a migration from a legacy messaging/e-mail system be required, plan a transition process that will ensure the minimum impact on your daily operations.
  5. Supply, configure, and deploy the e-mail system(s).
  6. Once deployed, verify the correct implementation of the messaging system(s).
  7. Provide end-user training.
  8. Provide you with ongoing monitoring, maintenance, and support services.

 

Server, Workstation, and Desktop Systems

Every Information Infrastructure utilizes computer systems as one of its main building blocks. The core infrastructure is based on server-class computers, specifically designed to allow for the sharing of expensive storage and processing resources, and equipped to address as many as possible reliability threats.

At the end user level, workstation and desktop class computer systems are utilized to present your organization’s “power users” and administrative employees with an interface into your Information Infrastructure.

For server, workstation, and desktop systems, standardized assembly, installation, and configuration of their hardware and software components can significantly reduce total cost of ownership.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Establish server, workstation, and desktop hardware, software, and configuration standards.
  3. Plan computer system deployments.
  4. Should a migration from legacy systems be required, plan a transition process that will ensure the minimum impact on your daily operations.
  5. Supply, configure, and deploy the computer system(s).
  6. Once deployed, verify the correct functionality of the computer system(s).
  7. Provide you with ongoing monitoring, maintenance, and support services.

 

Microsoft BackOffice Suite Solutions

The server-class computer systems in an Information Infrastructure provide shared functionality (i.e. e-mail, databases, document management, security, etc.) to your organization’s employees by executing specialized server-based software.

Microsoft manufactures and distributes an extensive portfolio of World-class, server-based software packages that can provide many of an Information Infrastructure’s shared functionality.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Design and plan the deployment of server-based software systems.
  3. Supply, configure, and deploy the server software systems.
  4. Once deployed, verify the correct functionality of the server software systems.
  5. Provide you with ongoing monitoring, maintenance, and support services.

 

Operating System Migrations

Should you plan a migration from Novell, UNIX, or legacy operating systems to Microsoft’s Windows 2000 Server/Advanced Server operating system environment, the migration process needs to be carefully planned and choreographed.

We can assist you in the following ways:

  1. Work with you to perform assessment, education, and selection.
  2. Design and plan the migration to a Microsoft Windows Server/Advanced Server and Active Directory environment.
  3. Supply, configure, and deploy the Windows 2000 Server/Advanced Server software and licenses.
  4. Perform the migration process in a way that will ensure the minimum impact on your daily operations.
  5. Once deployed, verify the correct functionality of the new server software systems.
  6. Provide you with ongoing monitoring, maintenance, and support services.

 

Security Risk Assessment and Prevention

Many factors threaten the security of your Information Infrastructure. These factors include accidental and intentional data corruption and destruction, hacker attacks, virus infestation, and potential litigation.

A coordinated approach that anticipates and addresses these threats is essential to guarantee the availability and integrity of your information.

Security and risk assessment with corrective action consultation and implementation includes the design and implementation of system and network security, firewalls, as well as anti-virus solutions.

We can assist you in the following ways:

  1. Identify and assess security threats.
  2. Identify and assess ways to address these threats.
  3. Work with you to perform assessment, education, and selection.
  4. Design and plan a security strategy consisting of the following components:
    1. System and network security policies, controls, and monitoring.
    2. Phone system, network access, Web site access, and e-mail content monitoring and reporting.
    3. Firewalls.
    4. Anti-Virus Solution Suites.
    5. Backup Strategies, hardware, and software.
  5. Supply, configure, and deploy the components listed above.
  6. Once deployed, verify the correct functionality of the new components and systems.
  7. Provide you with ongoing monitoring, maintenance, and support services.

 

Operations Management

In order to manage and control the overall cost of ownership of an Information Infrastructure, it is necessary to plan, document, and implement the necessary standards, processes and procedures essential to the Infrastructure’s operation and maintenance.

Examples of relevant processes and procedures include usage policies, comprehensive standards, operational procedures, change management procedures, as well as disaster recovery processes.

We can assist you in the following ways:

  1. Work with your IT staff to design, document, and evaluate the relevant standards and procedures.

 

Monitoring, Maintenance, and Support

Your IT department is tasked with 2 main responsibilities:

  1. Infrastructure development, maintenance, and support.
  2. Workstation and Desktop systems development and maintenance, as well as end-user support.

There are many challenges involved in recruiting and retaining a highly skilled IT staff, especially for the positions to be filled with the people responsible for your core Information Infrastructure.

Due to the limited time span of Infrastructure projects, it is difficult to justify the employment of highly skilled Infrastructure specialists. It is even more difficult to justify the use of employees that lack the necessary skills and/or experience to plan, manage, and implement Infrastructure projects.

We can assist you in the following ways:

  1. Supplement your internal IT staff with dataLogistics Infrastructure specialists, provide your IT staff with 2nd level support, or provide you with complete Infrastructure services.
  2. Provide you with real-time, 24x7 monitoring of key infrastructure components, maintenance, and remote and on-site support.
  3. Assist you in recruiting in-house IT staff that can perform Workstation and Desktop systems development and maintenance, as well as end-user support. We can also provide assistance in training these staff members under an Internship program.